AI Customer Service Agent Tailored to Your Needs

The most effective way to use AI in customer service is to let it take care of all the small, repetitive requests that slow your team down. An AI customer service agent like Evly can instantly answer simple questions, for example, checking an order status or helping with a password reset. This way, your human agents stay focused on conversations that need empathy or deeper expertise.

Evly works on a subscription model where pricing depends on your ticket volume. The more requests your customer service AI software handles, the lower the cost per ticket becomes. This way, Evly stays cost-efficient whether your ticket volume is stable, growing, or changing from season to season.

Yes, modern AI for customer support solutions like Evly are built to handle complex requests. Evly can analyze context, detect sentiment, and summarize previous interactions to provide a clear, accurate response. Evly draws information from your company’s knowledge base, CRM, website content, and connected business systems (like WooCommerce, Solidgate, and other integrations) to give brand-aligned responses. If the situation needs a human touch, it seamlessly hands the case over to a live agent.

No, Evly’s AI solution supports humans, not replaces them. It automates routine work so your agents focus on more complex cases and L2-L3 inquiries. Evly reduces the everyday load in customer support, giving your team the space to focus on the issues where human judgment, empathy, and expertise make the biggest difference. When an AI solution works hand in hand with skilled agents, support feels both faster and more human.

AI bots can securely process payment and refund requests as part of your existing systems. For example, Evly can verify transactions, check refund eligibility, or confirm payment status within seconds through API integrations. It’s not about replacing your finance team, it’s about making the customer journey smoother. By using AI for CX, businesses handle payment and refund issues faster, more accurately, and with the kind of consistency that builds trust.

The real value of AI in customer service is about making support feel effortless, for both customers and support agents. By using AI for CX, routine questions get answered instantly, freeing your team to handle the issues that need empathy or expertise. Evly continuously learns from new interactions and sources, refining its performance and adapting to different roles, industries, and evolving customer needs.

A chatbot is typically a rule-based tool that follows predefined scripts to answer basic questions. An AI agent, on the other hand, is more flexible software that uses natural language processing (NLP), machine learning, and contextual understanding to hold dynamic, human-like conversations. An AI customer service agent like Evly can understand intent, learn from every interaction, personalize responses in real time, work across multiple channels such as chat, email, and social media, and seamlessly escalate a ticket whenever human involvement is needed.

Evly is built to seamlessly integrate with all major CRMs, including Intercom, HubSpot, Zoho, and more. You can set up our AI for customer experience using platforms like Zendesk and Gorgias, add it directly to your website, or connect it to your existing communication channels. Our AI for customer support solution also syncs with your knowledge base, admin panel, and payment systems to deliver fast, accurate support across the board.

Evly is designed with security and data privacy at its core. We are SOC 2 Type 2 certified and fully GDPR-compliant. Personally identifiable information (PII) is never stored beyond what’s necessary for ongoing conversations. Even when analyzing historical tickets, all PII is removed before being processed by the AI, ensuring your data remains protected at all times.

Yes, Evly is fully customizable to fit your brand voice and business objectives. Our AI-powered customer service automation platform lets you define the agent’s tone, personality, and specific “do & don’t” rules so that the responses align with your standards and deliver maximum accuracy in ticket classification and resolution.